Refund policy
Returns & Refunds
We want you to be totally happy with your purchase from Medical Care Essentials.
If for any reason you are not, simply return the item(s) to us in original resellable condition with undamaged packaging in unworn, unused condition, for Refund or Exchange.
You can return the item within 14 days of delivery. All goods must be returned in the same state and condition that they were delivered. For a refund, all the original packaging as well as any documentation, must be returned in a resalable condition, or you may be subject to a restocking fee (up to a maximum of 25%). Packaging and posting costs are not refunded unless the goods are found to be faulty.
What Is The Return Procedure?
So that we may keep a track of returns and also make sure we have item for Exchanges, please email us with your request or call us on the following number and obtain a Returns Reference Number.
Email : sales@medicalcareessentials.com
Tel : (+44) 01902 456800
(Lines open 9 am to 5:30 pm Monday to Friday)
Once we have given that, please send the goods to our Returns Department, (address below) with your details and the Returns slip that arrived with your Order.
What Is The Return Period?
The Returns must be made within 14 days from date of Delivery
When will I receive the Refund?
Once we receive the item(s) and the item(s) fulfilled our returns conditions, we will refund the amount, normally within 7 working Days.
Please remember that payments with credit/debit cards depend on each bank, may take a further few days to show on your account.
If the items do not fulfill the return conditions, a refund will be refused.
In such a case the cost of replacement re-packaging or cleaning cost will be deducted from the refund or you will have to pay for the shipping cost to return the item back to you. We will notify you via email of the situation.
Who pays the Return Shipping Cost?
Please note that our prices are competitive to start with, it is our company policy not to pay for return postage costs.
Return Shipping Address?
The Return Postal Address is below.
Please note that all returns must be sent via a registered signature on delivery method.
Goods lost in Transit or not received by us will not be refundable.
Medical Care Essentials – Returns DepartmentLexus House
182-185 Dudley Road
Wolverhampton
WV2 3DR
England, United Kingdom