International Shipping

Delivery

We deliver to many countries and cannot dispatch or process orders for U.K or International delivery’s on Saturdays, Sundays and British Public Holidays. All international orders will be processed in normal working hours/days of U.K time.

Our international delivery charges (excluding VAT) are: Channel Islands £14.95, Republic of Ireland £24.95, Europe £24.95, USA £39.95, Canada £44.95 and Rest of the World £44.95. These rates cover standard parcels up to 2kg. Please see our Delivery Information page for full details.

The delivery cost indicated on this website is a guide only, if actual cost is higher than indicated, once we start to process your order, we will contact you via email to advise the actual cost. You will have the option to accept, if not we will cancel the order and give you a full refund.

Items We Cannot Send Outside the UK

Due to carrier safety regulations, the following items can only be delivered to UK addresses (including Northern Ireland): defibrillators, defibrillator batteries and battery cartridges, AED trainer units, other battery-powered items, hand sanitisers, alcohol wipes, sprays, aerosols, minoxidil products and other flammable items. These items will not be available at checkout for addresses outside the UK.

If you are outside the UK and would like to order any of these items, please email us at sales@medicalcareessentials.com or call (+44) 01902 456800 (9 am to 5:30 pm, Monday to Friday) and we will see whether we can arrange delivery for you.

Security Checks

In order to protect you from fraudulent card use on our website, all orders are subject to security screening. Any irregularities found may mean your order is not processed.

Taxes & Duties

Orders delivered outside the UK, including to the EU, may be subject to import duties, local taxes and customs charges, as well as customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient/buyer may be required to pay these additional taxes, fees, levies or import duties. Medical Care Essentials c/o Lexus International Ltd will not be responsible for payment of any such costs.

You are responsible for checking import thresholds or duties for your delivery address before placing an order. It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.

We will endeavor to assist you if customs related restrictions or delays arise when you order from us, but we are unable to provide local support.

Manufacture And Warranties

For some products, manufacturer warranties and manufacturer service options may not be valid in international territories. Product manuals, instructions and safety warnings may not be printed in local languages.